Service Delivery, Termination and Refund Policy
We provide travel services, not delivered goods. This policy covers service delivery, rescheduling, cancellation and refunds.
1. How the service is delivered
Once your booking is confirmed, an e-voucher is emailed to you. On the tour day our driver/guide picks you up at the registered point and runs the itinerary as described. You can check your booking on the Booking Lookup page.
2. Cancellation by the guest
- Cancel at least 24 hours before departure: free, 100% refund of the amount paid.
- Cancel within 24 hours of departure or no-show: no refund.
3. Rescheduling
You can change the date/time free of charge if requested at least 24 hours before departure and seats are available.
4. Cancellation or changes by us
If a trip is cancelled because of weather, safety or force majeure, you may choose to reschedule or receive a 100% refund of what you paid.
5. Refund time and method
Refunds go back to the original payment method within about 5–10 working days after approval (international cards may take longer depending on the issuing bank).
6. Termination of service
The service ends when the itinerary is completed. We may end service during the trip, without refund, if a guest seriously breaches safety rules or disturbs others. If the service did not match what was promised, please file feedback under the Complaint Handling procedure for a partial or full refund.