Privacy Policy

1. Information we collect

When you book a tour, contact us or subscribe to updates, we may collect:

• Full name, email, phone number, WhatsApp/Zalo number, nationality.
• Trip details: departure date and time, number of guests, hotel/pick-up point, special requests.
• Content you send via the contact form or reviews.
• Technical data: IP address, device type, browser and cookies used to operate and analyse the website.

2. How we use it

Your information is used to:

• Process bookings, send confirmations and e-vouchers, and contact you on the day of the tour.
• Provide customer support and handle requests and complaints.
• Improve our website and services.
• Send promotional newsletters — only if you subscribed, and you can unsubscribe at any time.
• Comply with legal obligations.

3. Sharing of information

We do not sell or rent personal information. It is shared only as needed with the drivers/guides and partners who operate your trip, payment processors, or competent authorities when required by law.

4. Security and retention

We apply reasonable technical and organisational measures to protect your data. Card payments are handled by our payment partners and we do not store card numbers. Data is kept only as long as necessary to provide services and meet legal obligations.

5. Your rights

You may request access to, correction or deletion of your personal data, withdraw consent, or opt out of marketing emails. Please contact thuyvo73@gmail.com or +84 948 712 787.

6. Cookies

The website uses cookies to remember your language and currency and to improve your experience. You can disable cookies in your browser, though some features may be affected.